Support & Help Center

Welcome to the Demo Shule Support Center. We're here to help you get the most out of our school management system.

Quick Links

Verify Documents

Verify student documents and certificates

Login to Portal

Access your school or parent portal

Frequently Asked Questions

How do I reset my password?

Click on the "Forgot Password" link on the login page. Enter your registered email address, and you'll receive instructions to reset your password. If you don't receive the email, please contact your school administrator.

How do I verify a document?

Visit the Verify Portal and enter the Document ID, Admission Number, and Parent ID/Name as shown on the document. The system will verify the authenticity of the document.

Who can access the School Portal?

The School Portal is accessible to authorized school staff including administrators, teachers, and accounts personnel. Each user type has specific permissions and access levels appropriate to their role.

How do parents access student information?

Parents can log in to the Parent Portal using their credentials provided by the school. From there, they can view their children's academic progress, attendance records, fee statements, and communicate with teachers.

How do I make fee payments?

Fee payments can be made through M-Pesa or other payment methods supported by your school. Log in to your portal, navigate to the Fees section, and follow the payment instructions. You'll receive a confirmation once the payment is processed.

Is my data secure?

Yes, we take data security seriously. All data is encrypted, and access is restricted based on user roles. We comply with data protection regulations and implement industry-standard security measures. Read our Privacy Policy for more details.

User Guides

  • School Administrator Guide: Managing users, classes, students, and system settings
  • Teacher Guide: Recording grades, managing attendance, and generating reports
  • Parent Guide: Viewing student progress, making payments, and communication
  • Accounts Guide: Managing fees, processing payments, and financial reporting

Contact Support

If you need additional assistance, please contact us through the following channels:

Email Support

General Inquiries:
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Technical Issues:
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Phone Support

School Administration:
Contact your school's main office

Support Hours:
Monday - Friday: 8:00 AM - 5:00 PM

Need Immediate Assistance?

For urgent issues during school hours, please contact your school administration directly. For technical emergencies outside business hours, send an email to our technical support team with "URGENT" in the subject line.